Shipping policy

Thank you for shopping at Dogtales Partner. We are dedicated to delivering your order as quickly and safely as possible. Please read our shipping guidelines below to understand how your package is processed and delivered.

1. Shipping Destinations

We proudly offer insured premium shipping to the following countries:

  • United States

  • Canada

2. Shipping Times & Processing

Because we maintain our main corporate operations and premium dispatch centers in Germany, all orders are shipped via secure, fast-tracked international air freight.

  • Processing Time: All orders are processed, quality-checked, and packaged within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Shipping Time: Once your order has been dispatched from our facility, delivery to your doorstep typically takes 6 to 12 business days.

Please note: Total estimated delivery time (Processing + Shipping) is approximately 7 to 11 business days.

3. Shipping Rates

To give our customers the best shopping experience possible, we are currently offering:

  • FREE Tracked & Insured Shipping on all orders. No hidden fees, no surprises at checkout.

4. Customs, Duties, and Taxes

For our customers in the United States, Canada, the United Kingdom, and Australia, orders below the legal import thresholds generally do not incur any customs or import duties. However, [Dein Shop-Name] is not responsible for any customs fees, duties, or taxes applied to your package by your local government agencies upon entry. All fees imposed during or after shipping are the sole responsibility of the customer.

5. Lost, Stolen, or Damaged Packages

Every single order we ship is 100% Insured.

  • If your package arrives damaged, please take photos/videos immediately and contact our customer support team at info@dogtales-partner.com within 48 hours of delivery.

  • If your tracking status shows "Delivered" but you have not received your package, please check with your local post office or neighbors before contacting us.

6. Incorrect Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address is entered correctly at checkout. We work hard to speed up processing and shipping times, so there is a very small window to cancel or change your order. If you notice a mistake in your address, please email us immediately at info@dogtales-partner.com. We will do our best to make the change, but we cannot guarantee it once the order has been processed.

Questions? If you have any questions regarding the shipment of your order, please don't hesitate to contact our dedicated customer service team at info@dogtales-partner.com. We are here to help!